Aftercare & guarantees.
Every project runs on the Federation of Master Builders’ standard contract, written in plain English for homeowners. Here’s what that means before, during and after your build.
How it works.
During the build
Regular meetings and constant updates, so nothing comes as a surprise. Any change is agreed with you and confirmed in writing before it goes ahead. If we find something unexpected, we stop, tell you and agree the way forward together.
At handover
Your home is handed back clean, cleared and ready to use. You receive the guarantees, test certificates and building control documents for the work, and we walk round with you to agree anything that still needs finishing.
After you move back in
A six-month defects period: if anything from our workmanship or materials isn’t right, we come back and put it right at no charge. After that, we still deal with any outstanding defects.
If something isn’t right.
Call us on 07388 577004 or email info@hhhilder.co.uk. You deal with the same family who built it, not a call centre. We’ve put our name to our work since 1922, and we look after it once we’ve left.
We insure the work while it’s in progress, and our work is independently inspected by the Federation of Master Builders. Your rights under the Consumer Rights Act 2015 are unaffected. If we ever disagree, the FMB contract sets out a fair route: a meeting first, then the FMB’s mediation service. See the areas we cover, our guide to choosing a builder, or book a call.
Committed to quality
Design and build service available
Full project management
Only local and specialist trades used
Guaranteed standards
Design flexibility during the project
A trusted name since 1922
Work independently inspected by the Federation of Master Builders
“This newly built two-storey property was completed by Nigel and his team to an exceptionally high standard, with great attention to detail shown throughout every stage of the project. Their workmanship, professionalism and quality of finish make them a valuable member of the FMB.”
— Federation of Master Builders, independent inspection
Before you choose a builder
Choosing the right contractor is the single biggest factor in whether your project runs smoothly. Here's what I'd want to know before signing anything.
The difference between planning drawings and structural drawings — and why it matters for getting a real quote
What to check on a builder before you even invite them to quote
The questions worth asking at your first site visit
What different quote formats actually tell you about risk
Client Testimonials
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Adam Brock
“Really pleased with our new extension! Did a fantastic job, would highly recommend.”
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Merlin Headington
“Good team with fast response time.”
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Jason Goodliffe
“H.H. Hilder & Sons did my extension and I wouldn’t ask anyone else to do it. They were responsive, professional, and it’s exactly what I was looking for.”
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Amanda
“Very pleased with my extension. I knew it was an ambitious build, but definitely worth it.”
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Lavinia L
“Amazing job on our extension!”
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Karen
“The eye for detail was exactly what we wanted.”
Common questions.
Every project runs on the Federation of Master Builders’ standard domestic building contract, written in plain English for homeowners.
What contract do you use?
1
Six months. During that time we come back and put right any defect caused by our workmanship or materials, at no charge. After that we still deal with any outstanding defects.
How long is the defects period?
2
We tell you straight away and agree the way forward with you. The finish date only moves by agreement, for reasons such as changes you ask for, severe weather or something unexpected found once work starts.
What if the build runs late?
3
Who do I call after you’ve left?
4
Call us directly on 07388 577004 or email info@hhhilder.co.uk. You deal with the same family who built it.