Privacy Policy
Last updated: 12 November 2026
This policy explains how HHHilder & Sons collects and uses your personal information when you visit our website, contact us or become a client.
Who we are
HHHilder & Sons is the trading name of H.H. Hilder & Sons Limited, registered in England and Wales, company number 03391415. Our registered office is Holly Bank, Old Kiln Close, Churt, Surrey GU10 2JH. We are the controller of the personal information described in this policy.
If you have any questions about this policy or your information, email info@hhhilder.co.uk or call 07388 577004.
What information we collect
Contact details you give us, such as your name, email address, phone number and the address of your property.
Details about your project, including messages, drawings, photos and planning information you share with us.
Booking details when you book a call or site visit through our website.
If you become a client: contract, payment and project records.
Website usage information, such as the pages you visit, your device and browser, and your approximate location, collected through cookies and similar technology.
How we use your information
To reply to your enquiry and arrange calls and site visits.
To prepare quotes and proposals for your project.
To carry out, manage and support your project, including warranties and aftercare.
To keep accounting and legal records we are required to keep.
To understand how our website is used and improve it.
We do not sell your information, and we do not use it for marketing unless you have asked us to.
Our legal basis
We use your information where it is needed to take steps at your request before entering into a contract, or to perform a contract with you; where we have a legitimate interest in running and improving our business, such as responding to enquiries; where we have a legal obligation, such as keeping financial records; and, where required, with your consent.
Who we share it with
We only share your information where needed, with:
Service providers who run parts of our business for us, such as our website host (Squarespace), our online booking tool, and our email, phone and accounting providers.
People working on your project, such as architects, engineers, specialist trades and building control, where they need it to do their part.
Professional advisers, regulators or authorities where the law requires it.
Some of our service providers may store information outside the UK. Where they do, appropriate safeguards are in place to protect it.
How long we keep it
If your enquiry does not go ahead, we keep your details for up to two years and then delete them. If you become a client, we keep project and financial records for as long as needed for warranties, potential legal claims and our legal obligations, which is usually at least six years after the project ends.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it to you or someone else. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email info@hhhilder.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us before going to the ICO.
Cookies
Our website uses cookies that are needed for it to work, and analytics cookies that help us understand how visitors use it. Embedded content, such as videos, our booking calendar and our WhatsApp chat button, may set their own cookies. You can control or delete cookies in your browser settings.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.